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Have work for this company for over 15 years keeps getting worse owner Tim mattews took company over in 2007 he drivers a $160.000 new bmw and people in other departments make less $12 the jewelry they sale is less than junk stuff they sale for hundreds of dollars cost...
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2 comments
Anonymous
#1755809

From National Jeweler, “How Tariffs Will Impact The Jewelry Industry”: “Timothy D. Matthews, CEO of JTV, described the country (China) as “a vital source for our industry” in his letter, although he noted there are some “bad actors.” “Chinese jewelry and raw material suppliers have been valued and necessary partners in developing a robust and growing U.S.

jewelry industry,” he wrote.

He noted that JTV is dependent upon foreign sources for its raw materials and manufacturing, stating that the company buys an average of $190 million worth of product from vendors outside of the U.S.” It’s terrible that a company that presents itself as Christian, American-owned and patriotic admits it is “dependent upon foreign resources”. Buy American, not JTV.

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Review
#1565745 Review #1565745 is a subjective opinion of poster.
Cons
  • All
Reason of review
Not as described/ advertised
Preferred solution
Shut company down
1.0
Details
My statements reflect the credits on items that I have returned each month at the beginning of the listings on credited items and purchased items. I have been given my credits for the returned items yet in the listings for the very same items I received credit for I am...
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Review
#1638248 Review #1638248 is a subjective opinion of poster.
Service
Jewelry Television Customer Care
Cons
  • Shipping
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Tags
  • Ripoff Alert

Jewelry Television in Fayetteville, North Carolina - Non payment

I need to speak to a customer service agent on billing mistake
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Review
#1501368 Review #1501368 is a subjective opinion of poster.

Jewelry Television - Very poor

1.5
Details
I ordered a vibrant orange stone. What I recieved was an best very light peach colored stone which. Completely disappointed.
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Review
#1477957 Review #1477957 is a subjective opinion of poster.
Product
Gemstone
Reason of review
Not as described/ advertised

Jewelry Television - Purchases cancelled after approval from their site

1.9
Details
Had two purchases cancelled after order was confirmed by jtv. Told I had insufficient funds on my card which was a lie. Had items in my cart and was checking out only to have them removed from the cart before I could finish. Had items in cart been informed that they were out of stock but less than a minute later they are being sold on the live website. On orders that were cancelled I was not informed until 2weeks later. Written them back only to be lied to and written abuse from their employee.
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Review
#1469095 Review #1469095 is a subjective opinion of poster.
Service
Jewelry Television Customer Care
Reason of review
Order processing issue

Jewelry Television in Phoenix, Arizona - Product not in order

I ordered 2 rings and only received one ring. Now I have to go fill out paperwork by snail mail in order to get another ring. This was my first order and last order.
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Review
#1447595 Review #1447595 is a subjective opinion of poster.
Service
Jewelry Television Shipping Service
Reason of review
Order processing issue

Jewelry Television in Phoenix, Arizona - Off Park

1.0
Details
The entire lot Off Park Jewelry brand is VERY UGLY. Stay away, cheaply made.
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Review
#1426768 Review #1426768 is a subjective opinion of poster.
Reason of review
Bad quality

Jewelry Television in Knoxville, Tennessee - May not get my refund

3.8
Details
when I contacted jtv. I was told that I may not receive my refund because the item was broken. I paid over 500.00 dollars for this ring and jtv. is on the fence as to whether or not they will issue me a refund. when I packaged the ring for return there was nothing at all wrong with it ..jtv. said when they received the ring that it was crushed. so something happened during transit or on there end. I have been shopping with jtv. for many years and have never had this problem. just putting this out there for other customers. buyer beware, leslie,boston
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Review
#1423455 Review #1423455 is a subjective opinion of poster.
Product
Ring
Pros
  • Free shipping
  • I like some of their jewelry
  • Gold
Cons
  • Too women based on issues and causes
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
Tags
  • Ripoff Alert
2.9
Details
Last month JTV started pro.oring a shopping rewards program. $10 in rewards cash for each $100 spent. Aftwr watching several Moissanite shows I ordered two rings. The hosts kept telling customers to add in a polishing cloth to take ut over the be t reward level. The...
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Review
#1392883 Review #1392883 is a subjective opinion of poster.
Service
Jewelry Television Rewards Program
Reason of review
Problems with payment
I placed two orders on stretch pay, one was with my husband's credit card. One was paid with my own card, this was 5 days ago. They took the money from both cards. Today I got a call from JTV CS, saying they couldn't fulfill the order from my husband's card because it...
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Review
#1379081 Review #1379081 is a subjective opinion of poster.
Service
Jewelry Television Customer Care
Pros
  • I like some of their jewelry
Cons
  • Item never shipped
  • Never shipped
Reason of review
Poor customer service
Preferred solution
Price reduction

Contact Jewelry Television Customer Service

Mailing Address:
JTV
9600 Parkside Drive
Knoxville, Tennessee 37922
United States
Phone:
(800) 581-3002
All Jewelry Television Contacts

Jewelry Television Products and Services Reviews

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Jewelry Television in Garden City, New York - Lost my package

Terrible, lost my package had poor customer service experience and still waiting for the low paid insurance check.
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Review
#1378234 Review #1378234 is a subjective opinion of poster.
Service
Jewelry Television Shipping Service
Reason of review
Order processing issue